Disclaimer
Before trading Shares, Contracts for Difference, Spread bets, Options or Foreign Exchange (ForEx or FX); please ensure you fully understand the risks involved. These products are not suitable for all types of investor. The value of your investments can go down as well as up and when trading shares you may not get back the full amount you invest. Specifically, trading in Contracts for Difference, Spread bets and FX carries a high degree of risk and is only for the more experienced investor. Leveraged products carry a high degree of risk to your capital, and in some circumstances you may be liable for a greater sum than your initial capital invested. You should only separate with money you can afford to lose. Tax laws could be subject to change in the future. Clear Capital Markets Limited(CCM) is authorised and regulated by the Financial Conduct Authority FRN: 706689 See our full risk warning here.
Privacy Policy
1. What information are we collecting and how are we collecting it?
The Firm will collect and process the following personal information about you: Information you provide to Clear Capital Markets Limited (the “Firm”, “we”, “us”, or “our”)You provide the Firm with personal information by completing our account opening forms and providing supporting documentation e.g. identification and proof of residency documents, by accessing and trading on your account through the custodian’s platform or by corresponding with us by phone, email or otherwise. The information you provide to the Firm may include your name, email address, physical address, home and mobile phone numbers, contact details, financial information about your income and wealth, identification information such as National Insurance or National Identification number, date of birth, professional and employment details, records of products and services you have traded or wish to trade through the firm, trading history and other analogous personal information.
Information the Firm receives from other sources
We may receive personal data about you from various public sources including Companies House and the Electoral Register and other third parties, including credit reference or fraud prevention agencies or financial intermediaries acting on your behalf.
Monitoring of communications
Subject to applicable laws, we will monitor and record your calls, emails and social media messages andother communications in relation to your dealings with the Firm. We will do this for regulatorycompliance, crime prevention and detection purposes, to protect the security of our communicationssystems and procedures, for quality control and staff training, and so we can provide you with a record ofwhat has been said when you require one. The Firm will also monitor activities on your account wherenecessary for these reasons and this is justified by our legitimate interests or our legal obligations.
2. Why we collect your information
The Firm collects your personal information in order to provide you with our products and services, toestablish and manage your account and to comply with the law. By collecting your information, the Firmis able to monitor and improve the services we offer to our existing and potential clients.
3. How we use your information
The Firm may use your personal information for one or more of the following purposes:
– To provide the services to you that you have requested including processing transactions, and customer support.
– To verify your identity when you contact us.
– To carry out fraud prevention checks.
– To maintain your personal profile and manage your account.
– To contact you when necessary or appropriate in relation to the services being provided to you.
– To keep you updated while you are a client in relation to matters such as your trading or investment activities.
– To manage and administer the products and services provided to you.
– To provide you with information regarding the products and services offered by the Firm.
– To develop an understanding of the products and services that you may be interested in obtaining from the Firm.
– To provide you with information or opportunities that we believe may be relevant to you.
– To tailor the services we provide to you to meet your needs and interests
– To create anonymized statistical data. The Firm may share anonymised data with other companies however, this data will not include any information that personally identifies you.
When we collect and use your personal information, we will make sure this is only done in accordancewith at least one of the legal grounds available to us under Data Protection law.If the Firm or a fraud prevention agency determine that you pose a risk of fraud or money laundering, orother financial crime, we may refuse or stop providing our services to you.Using your personal data: the legal basis and purposes
We will process your personal data to provide services to you pursuant to the agreement between us inrelation to the relevant account(s). This includes:
– Taking steps at your request prior to entering into any agreement.
– Deciding whether we should enter into an agreement with you.
– Managing and performing our obligations under any agreement.
– Updating your records.
– Tracing your whereabouts or contacting you about your account and recovering any debt.
– Verifying your identity including when you log on to your account online or when contacting us. As necessary for our (or our authorised third parties’) legitimate interests, for example:
– For good governance, accounting, and managing and auditing your business operations.
– To carry out credit reference agency searches.
– To monitor emails, calls, other communications, and activities on your account, subject to applicable laws.
– For market research, analysis and developing statistics.– To carry out marketing and send communications, including by email, digital communication, banner advertising and other forms of communications including social media campaigns.
– To develop new services and improve the products and services we provide.
– To request your feedback on a product or service via a third party we have chosen.
– You have the right to ask us not to process your personal information for marketing purposes, or you can also opt out of receiving marketing communications by contacting the Firm’s Admin team via email to: enquiries@clear-cm.co.uk
As necessary to comply with a legal obligation, for example:
– When you exercise your rights under Data Protection law and make requests.
– For compliance with legal and regulatory requirements and related disclosures.
– For activities relating to the prevention, detection, and investigation of crime.
– For establishment and defence of legal rights.
– To verify your identity, fraud prevention and anti-money laundering checks.
– To monitor emails, calls, other communications, and activities on your account. Based on your consent, for example:
– When you request us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf, or otherwise agree to disclosures.
– To comply with our legal obligations and to allow us to identify you for authenticating, reporting, compliance, and Customer Service purposes.
– To carry out marketing in instances when we have asked for your consent, and you have provided it.
You are free at any time to change your mind and withdraw your consent by notifying us in writing.
4. To whom may we disclose your information
The Firm may share your personal information with:
– The Financial Conduct Authority and other regulatory and government bodies from time to time in the UK and abroad.
– Any court or tribunal.
– Financial institutions and other similar organisations that we deal with in the course of our corporate activities or those that are nominated by you.
– Fraud prevention and law enforcement agencies if false or inaccurate information is provided and fraud is identified.
– Anyone else where we have your consent or where we have another lawful basis for doing so.
– An Introducing Broker if you were introduced to the Firm by an Introducing Broker.
– External service providers that provide services to the Firm.
– Any organisation at your request or any persons acting on your behalf, including your financial adviser, broker, solicitor, or accountant.
– Any third-party service providers where this is necessary to process a transaction or provide services which you have requested.
– Any authority to whom the Firm is required to disclose such information by law.
– Other financial institutions for the prevention and detection of financial crime, including fraud, money laundering, and terrorism financing.
– Other parties connected with your account (e.g., other people named on the application).
Please note that the Firm does not sell your personal information to third parties for marketing purposes. The Firm also requires that any external organisations who handle or obtain personal information, acknowledges the confidentiality of this information, and undertakes to respect any individual’s rights to privacy and complies with all of the relevant Data Protection laws and this Privacy Policy.
5. What rights do you have?
Your rights are as follows in respect of the personal information we hold about you:
– The right to be informed about processing of your personal data.
– The right to have your personal data corrected if it is inaccurate and to have incomplete personal data completed.
– The right to object to processing of your personal data.
– The right to restrict processing of your personal data.
– The right to have your personal data erased.
– The right to request access to a copy of your personal data and information about how we process it. Please make all requests for access in writing (see how to contact us for details)and provide us with evidence of your identity.
– The right to move, copy or transfer your personal data.
– Rights in relation to automated decision-making including profiling.
Please note, some of these rights only apply in certain circumstances and we may not be able to fulfil every request.
You can contact us by sending an email to enquiries@clear-cm.co.uk. If you prefer to contact us via phone or by post, please refer to the below section “How to contact us”.
We will stop processing your personal data unless the processing is for the establishment, exercise or defence of legal claims or we have a legitimate business purpose or legal grounds for the processing.
6. How we protect your information
The Firm is committed to protecting the privacy of all personal information that we obtain from you.
We continue to adopt industry and information security best practices to protect your personal information and ensure that unauthorised persons cannot access it. Measures include encryption of data during transmission, strong authentication mechanisms, cybersecurity processes and secure access to machines and data.
We train our employees who handle personal information to respect the confidentiality of customer data and the privacy of individuals.
7. How we protect your information in data transfers
We may transfer personal information to other countries outside of the UK and European Economic Area.
In such circumstances, we will ensure the transfer is lawful and that there are appropriate contractual, legal and security arrangements in place.
8. How you can protect your information
Just as at the Firm, you should care about the security of your personal data. Do not give your security details to log in to your account, such as passwords or passcodes, to anyone else. If you feel someone may have gained knowledge of your login details, please contact the Firm so we can support you and protect you and your information.
Additionally, we recommend securing your devices with a password or passcode.
9. How long we hold your information
We will remove any personal information that will identify you or we will securely destroy the records when we consider that that personal information is no longer required. This could be a period of seven years after our business relationship with you has ended however, we may need to maintain certain records for a longer period, for example, where we are required to hold your personal information for regulatory or legal purposes, to provide you with the services you have requested or to maintain adequate business records.
10. What to do if you have a complaint
If you have any questions or complaints about the way the Firm handles your information, please contactus. You may also contact the Information Commissioners Office in the UK.
11. Changes to our Privacy Policy
The Firm may change this Privacy Policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this Privacy Policy periodically, so you are aware of any changes. By using our services, you agree to this Privacy Policy.
12. How to contact us
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us by:
Phone on +44 (0) 203 869 6080
Email to our Customer Services team at enquiries@clear-cm.co.uk
Or by post to:
Clear Capital Markets Limited
12th Floor Broadgate Tower
20, Primrose Street
London
EC2A 2EW
We will reach out for a quick introductory fact find to see how we can best serve your specific needs and arrange a convenient time for a consultation with a member of the appropriate specialist team.
An Advisory Broker will contact you for a deeper fact find and share information on how we can best enhance your portfolio.
We will conduct a full RCP in accordance with FCA regulations to ensure that your appropriate risk profile is set. You will then have access to an extensive suite of investments, supported by your dedicated Advisory Broker.
