At Clear Capital Markets, we are committed to delivering good outcomes for all of our customers and maintaining the highest professional standards in every interaction. The fair treatment of customers is embedded throughout our culture, policies, procedures, and day-to-day operations in line with the FCA’s Consumer Duty requirements.We recognise that vulnerability can affect anyone at any time and may arise from a wide range of circumstances. Vulnerable situations are not always permanent and can occur unexpectedly, even for individuals who have not previously experienced difficulties. In some cases, these circumstances may be temporary and only require short-term support and understanding.We are committed to treating all customers with care, empathy, and respect. All Clear Capital Markets staff, whether client-facing or not, receive training to help identify and support customers who may be experiencing vulnerability.
How We Can Support You
We understand that certain circumstances may make it more difficult to manage your financial affairs or access our services. We encourage you to let us know if you are experiencing any challenges so we can consider appropriate support measures.
Examples may include:
-Long-term health conditions or disabilities that make it difficult to manage your account or related administration
-Temporary life events such as bereavement, illness, financial hardship, relationship breakdown, or caring responsibilities
-Mental health conditions, emotional stress, anxiety, or other circumstances that may affect your ability to make financial decisions
-Difficulties using technology or online services to manage your account or financial affairs
-Difficulties understanding information relating to your account, investments, or financial products
-Concerns about financial abuse, coercion, scams, or fraud
Our Commitment
Where appropriate, we may be able to provide additional support, including:
-Taking extra time to explain information clearly
-Communicating with you in a way that best suits your needs
-Providing additional assistance with administrative processes
-Working with authorised third parties, such as an authorised Power of Attorney
-Applying temporary or permanent restrictions or additional safeguards on trading activity
-Providing physical statements and correspondence by post upon request
-Any information you share with us regarding your circumstances will be treated sensitively, respectfully, and confidentially.
Alternative Communication Options
If you require additional support communicating with us, please let us know. We will make reasonable adjustments where possible to support your individual needs and communicate with you in a way that best suits those needs, including by telephone, email, or written correspondence where appropriate.
Contact Us
If you believe you may need additional support, or if your circumstances have changed, please contact us so we can discuss how we may be able to assist you.Email: admin@clear-cm.co.uk
Telephone: 020 3869 6080
We will reach out for a quick introductory fact find to see how we can best serve your specific needs and arrange a convenient time for a consultation with a member of the appropriate specialist team.
An Advisory Broker will contact you for a deeper fact find and share information on how we can best enhance your portfolio.
We will process your application in accordance with FCA regulations to ensure that your appropriate risk profile is set. You will then have access to an extensive suite of investments, supported by your dedicated Advisory Broker.
